SHIPPING & RETURNS
Due to COVID-19, our carrier is experiencing some delivery delays both domestically and internationally.
- We are still sending out all online orders!
- You may experience an extra 7-10 days delay on delivery depending on your location domestically and current we are experiencing undetermined extensive delays on International orders.
We apologise for any inconvenience and appreciate your understanding during this time.
For further information, you can visit: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
Free shipping on orders over $200AUD.
A standard shipping fee of $9.95AUD applies to orders $199.99AUD and under. The shipping fee is non-refundable. Please allow 1-7 business days for shipping and handling. Once your order is shipped, you will be notified of the tracking number via email. Unfortunately, we are unable to dispatch or deliver orders on weekends & Victorian public holidays, which may result in delays. Please note that we will be unable to change address or product during busy sale periods. Please note that this service timeframe may not be available during busy sales periods.
A:LIST Footwear cannot be held liable for parcels that are lost, stolen or damaged as a result of specific instructions left for the courier. For your protection, all parcels within Australia, are sent via Australia Post. If you are not home at the time of delivery, a card will be left advising that your parcel will be delivered to the closest Post Office for your collection. A signature may be required on receipt of parcel.
NEW ZEALAND DELIVERIES
For NZ online orders a flat rate of $25.00AUD applies for any amount of items. Please allow 7-14 days for delivery to NZ.
If you are unhappy with your online purchase for any reason, we will gladly accept exchange or return of unworn merchandise returned to our online store within 14 days of the order date. Return postage costs will be at your expense, unless items received are faulty or not as ordered.
Please make sure that you contact the A:LIST Footwear Customer Care team via email to have your return approved and receive the corrrect return shipping address. Unauthorised returns will be sent back to the customer who will be charged the return shipping fee.
If you would like to return goods for a full refund then please ensure:
- The product was bought at full price
- The product is not worn
- Retrieve your order number (you will find it on the A:LIST order confirmation email).
- The product can be returned in its original A:LIST box or packaging.
- The receipt received is returned with the goods returned.
Note: Items purchased on Sale (discounted price from the full sales price) are eligible for an exchange or credit note only and not a refund.
WHAT IF A PRODUCT IS FAULTY OR INCORRECTLY DELIVERED?
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem. Returns will be accepted for products purchased online if they are faulty or the products delivered do not match your order. However, you will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return. All online purchases claimed as faulty will need to be sent back to A:LIST Footwear for an official assessment by the A:LIST Footwear product development team. Customers will initially be responsible for shipping and handling charges for any returns of faulty product, however this amount will be refunded to your account once the product has been received. Please ensure you provide a delivery receipt with any charges to ensure your refund can be processed.
HOW LONG WILL IT TAKE TO GET A REFUND?
Once your goods have been received by A:LIST Footwear please allow up to 5 working days for your refund to be processed back to your account. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund.
HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?
The Customer Service team operates on Monday to Friday (excluding public holidays in Melbourne, Australia) from 9.00am until 5.00pm Australian Eastern Standard/Daylight Savings Time. Our Customer Service team endeavours to respond to queries as soon as they can, however we are a very small team, so please allow 3 business days to receive a response.
You can also contact us via email at firstname.lastname@example.org